Return & Refund Policy:
- Every effort is made to fulfill orders according to specified specifications and timelines. If, due to unforeseen circumstances or limitations on our end, an order is not shipped or delivered, such orders are canceled, and the amount paid by you is refunded.
- Orders cannot be canceled once placed.
- We will not process a return if you have ordered the wrong product model, color, or incorrect product or service. However, you can request a change to the desired order by contacting us at info@streaksclip.com.
- We do not offer a Return and Refund policy for products due to strict hygiene reasons.
- We offer exchanges only if you receive damaged products. Contact us at info@streaksclip.com if the product is damaged, and our team will assist you further.
- Video evidence while opening the product is mandatory.
- Pack the product properly and label it with the order number, return address, and your address.
- The product must be returned in its original packaging.
- We do not accept liability for packages damaged during return transit. It is the customer’s responsibility to pack the product properly to prevent damage during transit.
- If the product meets all criteria, you will be informed, and the exchange will be processed.
- The returned order must include all accessories (including Wig Clips) that were provided with the order; otherwise, the cost of the accessories will be deducted from the refund.
Products Damaged During Transit:
- Video evidence while opening the product is mandatory.
- Replacement can be made if the customer establishes that the product was delivered in a defective condition or has physical damage within 5 hours of receipt of the product.
- We will arrange to repair the damaged product or collect it and replace it with an equivalent product, provided that you contact us within 5 hours of receipt of the product.
- Any damaged product must be returned in the condition it was received, together with any packaging and other items received with the damaged product.
Order Not Confirmed But Amount Deducted:
If the amount has been deducted and the order is not confirmed, please contact your respective bank. It takes 7 (seven) business days to reverse the amount by the respective bank. If the issue is not resolved within 7 (seven) business days, you can contact our customer care support at info@streaksclip.com.
Exemptions:
Notwithstanding the other provisions of this policy, we may refuse to provide repair, replacement, or refund for a product or service you purchased if:
- The product purchased is sale items or promotional items (discounts, giveaways, etc.).
- The product is misused in a way that caused the problem.
- The product was received as a gift or free service.
- The product is broken or tampered with.
- Any other exceptions apply under the Consumer Protection Act, 2022.
Contact Us:
For any feedback, concerns, or queries, please reach out to us at info@streaksclip.com.